Technical and billing support
For integration questions, sandbox issues, API errors, authentication issues, API-key rotation requests, developer-documentation questions, marketplace-reviewer support and billing support.
support@terragridtech.comPublished 1 August 2026
TGT Smart Receipt API support
TerraGridTech (TGT) provides controlled support routes for the TGT Smart Receipt API, commercial enquiries, security reporting and privacy requests.
Commercial contact
For pricing, enterprise discussions, POS-company partnerships, retailer pilots, international enquiries and marketplace commercial discussions.
contact@terragridtech.comSecurity reporting
For suspected vulnerabilities, credential exposure, abuse or security incidents. Do not include unnecessary customer information or credentials.
security@terragridtech.comPrivacy requests
For privacy questions and applicable personal-data requests. Account and access-removal instructions are also available online.
privacy@terragridtech.comAccount deletion and privacy requestsUseful diagnostic context
What to include in a support request
- Organisation name
- Integration environment
- Support reference where available
- Approximate timestamp and timezone
- Affected operation
- HTTP status
- Non-sensitive error code
- Concise description
- Whether the issue affects sandbox or production
Do not send secrets or unnecessary personal data
Do not send API secrets, bearer tokens, private keys, complete customer receipt payloads, payment-card data or unnecessary personal information.
Support handling
Manual, severity-aware review
TerraGridTech reviews support requests according to severity, operational impact and available support arrangements.
Registration, payment, plan purchase, marketplace installation, accepting terms, demo purchase, sandbox access and requesting an API key do not activate production. Production requires explicit TerraGridTech review and authorised administrative approval. Credentials remain subject to limits, expiry, suspension, revocation and rotation.