Product support
Questions about an approved product, Wallet receipt or supported integration.
support@terragridtech.comSupport
TGT Smart Receipt API support
Choose the contact route that matches your question. TerraGridTech handles support requests manually and does not promise automatic activation or a service-level guarantee from this page.
Contact routes
Reach the right team
Security
Report a security concern without sending credentials or private production data.
security@terragridtech.comPrivacy and deletion
Ask about privacy rights or request account-related help through the published privacy routes.
Safety
Send only what is necessary
Do not send passwords, access tokens, connection keys, private API keys, OTPs, payment-card data, full receipt data or customer personal data by email.
For a production issue, include the affected product, approximate time, non-sensitive request reference and a safe description of the symptom.
Service boundary
Manual review remains the current support model
Support and security requests are reviewed by a person. Production access, partner activation and any incident response remain subject to explicit TerraGridTech review.