Business eligibility and authority
Current products are for approved businesses and authorised personnel. Each customer represents that it is lawfully established or trading and that the person accepting or administering access can bind it. One business may receive only one POS API demo unless TerraGridTech approves otherwise.
Manual onboarding and access
TerraGridTech reviews businesses manually, links approved memberships and grants Merchant POS or integration access. Customers control their authorised team, stores, branches and devices and must promptly remove access that is no longer needed. Passwords and accounts must not be shared.
Activation codes and connection keys
A receipt plan may be activated manually or through an approved activation code. An activation code is not a password or POS connection key. A POS connection key authenticates an approved integration; it is not a Merchant POS login credential. Keys are shown once, must be stored securely, and a business may have no more than two active connection keys.
Receipt creation and usage
Customers must submit lawful, accurate receipt details and maintain compatible systems and authorised operators. A connection test checks reachability only and uses zero receipt credits. Creating a receipt consumes usage according to the active plan. The same idempotency reference must be reused for a retry of the same operation to prevent unintended duplicates. A recipient saving an already-created receipt in the Wallet consumes no additional receipt credit.
Customer receipt data
Do not place passwords, full card numbers, CVV, OTP, UPI PIN, Aadhaar numbers, malicious payloads, unlawful content or unnecessary sensitive data in receipt fields. The customer is responsible for notices, authority and lawful use of recipient information and must not use it for unrelated marketing without a lawful basis.
POS API demo
The demo ends after 30 days or 50 created receipts, whichever occurs first. It is non-renewing, limited to one demo per business, and has no guaranteed SLA. Early stopping, incomplete setup, unused credits, normal expiry or POS incompatibility alone do not automatically create a refund. TerraGridTech does not guarantee compatibility with every POS system.
Paid plans and enterprise terms
Paid plans may be offered manually under confirmed commercial terms. Enterprise customers may receive signed terms, service levels, security schedules and liability provisions that override these standard terms to the stated extent. Online checkout, automated invoices and automated refunds are not currently active.
Suspension, expiry and termination
TerraGridTech may suspend access for security risk, misuse, non-payment, legal requirements or serious breach. At expiry or termination, access and keys may stop; lawful records may be retained. Subscription cancellation, expiry, account closure, refund review and privacy deletion are separate processes.
Ownership, confidentiality and security
TerraGridTech owns its software, APIs, documentation and branding and grants a limited, revocable right to use them while authorised. Each party must protect the other’s confidential information and use reasonable security. Customers must secure accounts and keys and notify security@terragridtech.com promptly of suspected compromise.
Liability
To the extent permitted by law, indirect and consequential losses are excluded. Aggregate demo liability is capped at fees paid for the demo; paid-plan liability is capped at fees paid in the preceding 12 months; enterprise liability follows the signed contract. These limits do not apply to fraud, wilful misconduct or other non-excludable liability, and do not override mandatory consumer law.
Events beyond reasonable control
Neither party is liable for delay caused by events beyond reasonable control if it takes reasonable steps to reduce the effect. Payment obligations already due are not excused.
Governing law and disputes
Indian law governs. Parties will first discuss a dispute in good faith for 30 days. They then have 15 days to mutually select one arbitrator under the Arbitration and Conciliation Act, 1996; if selection fails, the applicable Section 11 process applies. The seat and venue are New Delhi, India, the language is English, the award is final and binding subject to law, costs are determined by the arbitrator, and proceedings are confidential subject to lawful disclosure. New Delhi courts handle interim relief, appointment, enforcement and related matters. Arbitration does not apply where consumer law prohibits it.